1. OUR COVID-19 BOOKING GUARANTEE:
We've revised our terms so that you can book a break safe in the knowledge that if Government restrictions are in place by the time your break arrives, you won't lose out.
If you make a booking, or have already made a booking with us you will have paid a 25% deposit to provisionally hold the dates. We won't take the balance of payment until a week before your break is due and we're sure your break can go ahead. If, at that point, there are Government restrictions back in place and your break cannot go ahead then we won't take the balance of payment. We will instead offer you the chance to either a) have your deposit refunded or b) reschedule your break for alternative dates across the next twelve months. If you choose to reschedule to a more expensive break, your balance of payment will be altered accordingly. All breaks need to be paid for in full before you arrive.
Please note that when your balance is due, if your break can legally go ahead, and there aren't any restrictions in place, but you simply choose not to go ahead with your booking then you will forfeit your deposit.
If you have a booking with us via Canopy & Stars you will be subject to their Terms and Conditions - so please check with them for details.
2. TWO FAMILIES OR TWO HOUSEHOLDS HOLIDAYING TOGETHER:
If you are two households wishing to holiday together, the new government guidance permits this provided you observe safe social distancing of 1+ metres. Each of our accommodation spaces has its own loo and shower and we ask that each household only uses its own facilities.
3. GROUPS FORMED OF INDIVIDUALS FROM MORE THAN TWO HOUSEHOLDS
If you are are a group of individuals from more than two households currently you cannot share one accommodation space. We will therefore not be able to take bookings for groups formed of more than two households.
4. WOOD & PENFOLD CABINS:
These are our only two accommodation spaces that share a paddock. Each is well distanced (20 metres) and each has its own loo and shower. Both cabins will reopen as each accommodation has its own facilities. The two cabins share an outdoor kitchen and outdoor dining deck - this is permitted and we just ask that guests observe the required 1+metre social distancing - which can quite easily be achieved - there is plenty of room.
We look forward to welcoming you to Swallowtail Hill. If you’d like to have a chat about your stay then do get in touch, or you can find out more and make a booking using the links below.