We are updating our terms and conditions to take into account the ever changing environment to ensure we will still be as flexible as possible for guests while also safeguarding the continuity of our business. We're still only taking a deposit to secure a booking, with the balance not being due until one week before the break itself but we are reducing the deposit from 25% to 15%. If, when the balance is due, there is a lockdown in place preventing your stay from going ahead we will either reschedule the dates of your holiday or issue you with a voucher for the value of your deposit. Please note your deposit will be non-refundable but will be able to be transferred to ay new dates (subject to availability) up until the end of 2021. Government restrictions that come into force after your balance has been paid but before the date of your holiday will mean the full value of your holiday will be rescheduled to new dates. Cancellation by you for any other reason will be subject to our original terms and conditions which can be read in full here
We look forward to welcoming you to Swallowtail Hill. If you’d like to have a chat about your stay then do get in touch, or you can find out more and make a booking using the links below.