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Bookings and Payments - For Bookings Made Prior to 2nd August 2020

The dates of your booking will be held upon payment of a non-refundable deposit of 25% or payment in full. On receipt of the deposit, a booking confirmation will be sent to you within 48 hours, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. Where a deposit has been paid, full balance payment will be due one week before your check in date and a reminder will be sent to you the day prior to this date, where applicable, by email. If you are unable to pay the balance by the stated due date, you will forfeit your deposit and your booking will be cancelled. Swallowtail Hill only accepts bookings from persons over 18 years of age. Swallowtail Hill reserves the right, at all times, without statement of reasons, to refuse a booking. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. 

Bookings and Payments - For Bookings Since 2nd August 2020

The dates of your booking will be held upon payment of a non-refundable deposit of 15% or payment in full. On receipt of the deposit, a booking confirmation will be sent to you within 48 hours, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. Where a deposit has been paid, full balance payment will be due one week before your check in date and a reminder will be sent to you the day prior to this date, where applicable, by email. If you are unable to pay the balance by the stated due date, you will forfeit your deposit and your booking will be cancelled. Swallowtail Hill only accepts bookings from persons over 18 years of age. Swallowtail Hill reserves the right, at all times, without statement of reasons, to refuse a booking. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. 

Prices 

The prices featured on the website are not binding; Swallowtail Hill reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding. 

Cancellations

COVID-19 - 2020 Bookings: We will not take the balance of your booking until one week before your break in order to ensure your holiday can go ahead. In the event that there are Government restrictions in place meaning your break cannot go ahead, we will either reschedule the dates of your holiday or issue you with a voucher for the value of your deposit. Please note your deposit will be non-refundable but will be able to be transferred to any new dates (subject to availability) up until the end of 2021. Government restrictions occuring after your balance has been paid but before the date of your holiday will mean the full value of your holiday will be rescheduled to new dates. Cancellation by you for any other reason is subject to our original terms and conditions below.

 

Cancellation by You: Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. All monies paid for a holiday (deposit and balance) are non-refundable within one week before check in date. Cancellation of any holiday after it has been paid in full and at a date one week or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Cancellation by Us:  Swallowtail Hill reserves the right to cancel a holiday in the event of extreme weather.  In this event you will be offered the opportunity to reschedule your break, or be refunded the booking fee net of your non-refundable deposit.  Swallowtail Hill reserves the right to cancel a holiday at short notice if we are unable to provide safe accommodation due to extreme conditions, ill health, fire or any other extenuating circumstance. Under such unlikely circumstances you will be offered the opportunity to reschedule your break or be refunded the booking fee net of your non-refundable deposit.  Swallowtail Hill cannot accept liability or responsibility for any loss, including consequential loss caused by cancellation. 

Group bookings 

It is the right of Swallowtail Hill to refuse group bookings if we feel that this may be of detriment to other guests staying on the farm. We do not accept all male groups. 

Arrival 

Check-in times are staggered in order to maintain social distancing and to allow our staff enough time between bookings to carry out extensive cleaning in order to remain COVID-19 secure. You will be given an allocated time of arrival, if you think you may be later than this please get in touch as soon as possible as we will need to ensure someone is here to meet you. Arriving at Swallowtail Hill in daylight is always preferable as we need to transport you from the barnyward where you park to your accommodation and show you how everything works.  

Day visitors 

In principle, it is permitted to receive visitors during your stay at Swallowtail Hill. We ask that you contact us first if you have a visitor request. To maintain the ambience and atmosphere of Swallowtail Hill, we limit day visitors to one family per booking during your stay. All guests will be required to complete a healthcheck questionnaire and a contract tracing form prior to their arrival on site.

Pets / Dogs 

We are a working far with livestock and as such we have a strict NO PETS / DOGS policy. 

Guest Behaviour

The Holiday; guest conditions of occupancy and conduct:

The Guests have the right to occupy the Property for the paid for holiday period only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988). Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.

Breach of Booking Conditions:

If there is a breach of any of these conditions by the Guest or any of their party, the Owners reserve the right to re-enter the Property and end the holiday and ask the Guest and their party to leave in addition to their other rights specified in these Booking Conditions. Ending the Holiday by the Owners or the Guests does not affect that party’s other rights and remedies. Governing Law and Jurisdiction Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts. 

Authority to Sign

The person who signs the Booking Form certifies that: he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;  the signatory is over eighteen years of age; they agree to take responsibility for the party occupying the Property, and to notify the Owners if they are not a member of the holiday party. 

Nothing in these conditions excludes or limits the liability of the Owners: - for death or personal injury caused by the Owners' negligence - for any matter which it would be illegal for the Owners to exclude or attempt to exclude their liability. 

The swimming in ponds and climbing of trees and any other activity on the Owners' land is the responsibility of the Guest and is done so at their own risk. 

Assumption of Risks 

You will be staying on a working farm with live animals and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform staff as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short. 

Liability

Swallowtail Hill accepts no liability for: theft, loss or damage, of whatever nature, during or as a result of a stay at Swallowtail Hill; falling into defect or putting out of action of technical equipment and loss or closure of supplies at Swallowtail Hill.  The tenant and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises, for Swallowtail Hill and, or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at Swallowtail Hill their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.  If you leave your accommodation in an improper condition, additional (cleaning) costs can be charged.  

Force majeure 

Force majeure applies if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Swallowtail Hill Ltd including threat of war, staff strikes, blockades, fire, floods, pandemic, act of God, or act or advice of government. In the event of force majeure leading to Swallowtail Hill Ltd being unable to meet its commitment under the agreement you will be offered a rescheduled booking, or a refund of your booking fee net of the non-refundable deposit as per the prices paragraph in these terms and conditions. 

Complaints 

Despite all the care of Swallowtail Hill it could occur that you have a genuine complaint. You must take up this complaint with the owners immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 14 days after your departure to submit the complaint in writing or by email to Sarah Broadbent, Swallowtail Hill Ltd.  

Validity clause In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.

Promotional Activity

We give departing guests a card to incentivise them to post about us on social media and to give us a TripAdvisor review. Guests who post on social media and tag us @Swallowtailhill and use our hashtags #swallowtailhill #rememberwhen and #kidsoffgrid will be sent a code entitling them to 10% off their next stay when booked direct with us. If guests also leave a TripAdvisor review we will add a further 5% discount to that offer. Guests who only post a TripAdvior review will qualify for a 10% discount on their next stay. A maximum of 15% discount is offered as a one use only promotion to be claimed within twelve months of issue. There is no cash alternative. The discount cannot be used in conjunction with any other promotion. The discount is for the booking of one accommodation space only. Bookings are always subject to availability.

Newsletter Sign Up Promotion

If you sign up to receive our newsletter via our website you will be sent a code for a 10% discount off your first booking. This is a one time use code, it cannot be used in conjunction with any other promotion. The discount is a one time offer for a sign up to the newletter against one name, address and email - repeat sign ups will not be allocated a further discount. The discount is for the booking of one accommodation space only. There is no cash alternative. Bookings are always subject to availability

 

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